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These terms set out how your ek399 account works — what we expect from you, what you can expect from us, and how the rules apply to every session, transaction, and support request you make. Access and eligibility depend on your local law and the eligible regions listed in your account area.
By opening and using your ek399 account, you confirm that you have read and understood these terms in full. They apply to every action you take on the platform — browsing the lobby, placing a wager, initiating a wallet transfer through Nagad, Rocket, or Upay, and contacting our support team. We update these terms when operational or regulatory conditions change. When we do, we post the revised version with a clear date marker. Continued use of your account after that date means you accept the updated terms. If you disagree with any revision, close your account before the effective date and contact support to resolve any outstanding balance. These terms do not override local law. Access and any associated obligations are determined by the laws of your local jurisdiction and the eligible regions we serve. We do not make legal guarantees about access in any region. If a specific clause is unenforceable under your local law, the remaining clauses stay in force. Your payment records via Nagad, Rocket, or Upay are part of your account history and fall under this policy. You can review those records at any time from your signed-in wallet section.
Not every part of what you encounter on ek399 falls under the same policy clause. This section draws a clear line between areas we control directly and areas that involve third-party or jurisdiction-specific rules you should check separately.
Your login credentials, session activity, cool-off elections, and account closure requests all fall squarely inside these terms. Any action taken from a signed-in state binds you to this policy, regardless of the device you use.
Deposits and withdrawals processed through Nagad, Rocket, or Upay are governed by these terms on our side. The payment provider's own terms also apply to their portion of the transfer. Review both before initiating a transaction.
Game titles, lobby layouts, promotional notices, and policy documents published on ek399 are covered by this policy. We control this content and take responsibility for keeping it accurate and up to date.
Game studios, external data feeds, and mobile network carriers operate under their own terms. We are not liable for service interruptions, data practices, or policy changes made by those providers independent of our platform.
These terms are not one-directional. You have specific, actionable choices available to you at any time. If you want to review your transaction history — every Nagad, Rocket, or Upay entry — open your wallet section while signed in and the full log is there. Corrections to your account details, such as your registered mobile number or contact address, can be submitted through the account settings page. We verify changes before applying them, so follow the confirmation steps shown in the interface. If you believe a session outcome or transaction record is inaccurate, you can raise a query through our support route and we will investigate with reference to the server-side record. Account closure is your right at any time. Initiate it from your account settings and any remaining wallet balance will be processed in line with the withdrawal terms. We aim to respond to account-specific requests promptly, though processing times depend on verification steps we cannot shortcut. Each of the actions below maps directly to a route you can follow from your signed-in account.
Open your wallet section while signed in to see a full log of Nagad, Rocket, and Upay transactions, including dates, amounts, and status.
Navigate to account settings to update your registered mobile or contact details. Confirm the change through the verification step shown on screen.
Use the support contact route in your account to submit a written query. Reference your account ID so the team can locate your records quickly.
Initiate closure from account settings. Any outstanding wallet balance is handled according to the withdrawal terms in force at the time of your request.
Policy questions, account disputes, and correction requests all have a published route. Use the channel that matches your query type and include your account reference so we can pull the right records without delay.
Start a chat session from the support link in your signed-in account area. For policy or terms queries, select the account or billing category so your message reaches the right team.
Send a written query to the contact address published in the help section of ek399. Include your registered mobile number and a clear description of the clause or transaction in question.
The help centre inside your signed-in account holds published policy documents, session-control options, and step-by-step guidance for common requests such as wallet corrections and account updates.
Knowing how we manage your information is part of understanding these terms. Each point below covers a specific area of account and data handling — not abstract claims, but the actual practices that affect your records and session history.
Every Nagad, Rocket, and Upay transaction tied to your account is stored and accessible from your wallet section. We retain these records in line with our data retention schedule, which is published in the policy documents inside your account.
We use session cookies to keep your login state active and to record session activity relevant to your account history. You can review cookie settings through the preference link shown in the site footer.
Your account is protected by credential verification at login. If you notice an unrecognised session in your account history, contact support immediately using the signed-in chat route and we will review the access log.
When these terms are revised, we post the update with a visible date on the policy page. You can also request a summary of recent changes by contacting the support team via the email route in the help centre.
If something in these terms is unclear, the answers below cover the questions we hear most often. Each answer points to a specific action or account route you can take right now.
Yes. Any transaction you initiate through Nagad, Rocket, or Upay from your ek399 account falls under these terms on our side. The payment provider's own terms also apply to their portion of the process, so check both before sending funds.
We post a revision date on the terms page each time we make a change. If you continue to use your account after that date, you accept the updated version. You can also request a summary of recent changes through the support email route published in the help centre.
Access to your ek399 account depends on your local law and the eligible regions we serve. If a clause in these terms conflicts with a law that applies to you, that clause does not override your legal position. Check eligibility before continuing to use the account.
Any remaining balance in your wallet at the time of closure is processed according to the withdrawal terms in force on that date. Start the closure request from account settings and contact support if the balance is not resolved within the timeframe shown in your account.
Open your wallet section to locate the specific transaction, then raise a query through the signed-in support chat. Include the date, amount, and payment method — Nagad, Rocket, or Upay — and we will review the server-side record and respond in writing.
Yes. Submit a written data request through the support email route listed in the help centre. Include your account ID and registered mobile number. We handle these requests in line with our data retention policy and will confirm receipt once your message is received.