App / Mobile
ek399 keeps this policy straightforward — we tell you exactly what data we collect, why we collect it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the account credentials you set. When you make a transaction through Nagad, Rocket, or Upay, we record the payment reference, amount, and timestamp so both you and we have a traceable record. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the platform is being used. We do not sell your personal data to third parties. Data shared with payment processors like Nagad, Rocket, and Upay is limited to what those processors need to complete your transaction. We retain account records for as long as your account remains active and for a period after closure as required to meet our compliance obligations. Cookies are used on this site to maintain your session and remember your preferences; you can manage cookie settings through your browser. The lawful basis for processing your data is the contract we hold with you as an account holder, and in some cases our legitimate interest in keeping the platform secure. If you have a question about any specific data point we hold, the support routes on this page are the right place to start.
This policy covers data collected directly through ek399 and the account systems connected to it. It does not extend to third-party services you reach from links on our site, nor does it cover payment processors' own privacy practices — Nagad, Rocket, and Upay each publish their own policies, which apply to how they handle your wallet data on their end. The scope below sets out four areas clearly so you know what falls inside this policy and what sits outside it.
Data you submit when opening or managing your account on ek399 — login credentials, contact details, account preferences — is fully within this policy's scope. We control how it is stored and who can access it.
Payment records created when you deposit or withdraw through Nagad, Rocket, or Upay are covered here as far as ek399 holds them. The portion of that data held by the payment processor is governed by their own policy, not ours.
Browsing and session data collected while you navigate the lobby, game pages, and account area on ek399 falls within this policy. We use it for security and platform improvement, not for external advertising profiles.
Links or embedded tools that route you away from ek399 — including external sites, game studio interfaces, or other linked services — are outside this policy's scope. Check those services' own privacy notices before sharing data with them.
You have real, actionable choices over the data we hold. Reviewing your transaction history is straightforward — open your account wallet and the records for Nagad, Rocket, and Upay payments are listed with dates and reference numbers. If any personal detail on your account is wrong — a name spelling, a contact number, an email address — you can update it directly in account settings or ask us to correct it through the support channel. You also have the right to ask what data we hold on you; submit that request through our contact route and we will respond within the timeframe our policy commits to. Finally, if you want to close your account and ask us to delete your data, we can process that request, subject to any retention period we are required to observe under applicable law. Eligibility for these rights may depend on your local law and the region from which you access the platform.
Open the account wallet page to see your full transaction history, including Nagad, Rocket, and Upay payment references, dates, and amounts — all visible without contacting support.
Go to account settings to update contact details directly. For changes that require verification — such as a registered mobile number — follow the steps shown in your account or contact support.
Send a written request through our published contact route asking what personal data we hold. We will confirm receipt and respond within the period stated in our policy, subject to identity verification.
If you choose to close your account and request data deletion, contact support with your account details. We process closures subject to any retention obligations that apply under relevant law and your eligible region.
If you have a question about this policy, a data request, or a concern about how your information has been handled, use one of the routes below. We only list channels that are visibly active on the site. Do not send sensitive account credentials through any of these channels — identify yourself by your registered contact detail only.
Open the chat window from the account area on ek399 to submit a privacy question or data request directly. This is the fastest route to an initial response.
Send a written privacy or data request to the email address published in our contact section. Include your registered account identifier so we can locate your record.
The account help section on the site includes a privacy request form. Fill in the fields shown there to submit a formal request for access, correction, or deletion.
Our data handling practices are built around the specific ways accounts are used on this platform — mobile access, local payment wallets, and account session management. We apply these controls consistently across all account types.
We use cookies to keep your session active while you are logged in and to remember display preferences. No cross-site advertising cookies are set. You can clear or block cookies through your browser settings at any time without losing your account.
Access to your account data within our systems is restricted to staff with a defined operational need. Login sessions are protected by standard authentication flows shown in your account area. We do not store payment wallet credentials such as your Nagad or Rocket PIN.
We keep account and transaction records for as long as your account is active and for a period after closure as our compliance obligations require. You can ask us what specific retention period applies to your account through the contact routes listed on this page.
To update, correct, or delete data we hold, use the contact routes in the support section above. Requests are handled subject to identity verification and any legal retention requirement that applies in your eligible region.
These are the questions we hear most often about how this policy works in practice. Each answer reflects what is documented in the policy and what you can verify through your account.
We collect the details you enter during account creation — your name, contact information, and login credentials. Once you transact, we also record payment references from Nagad, Rocket, or Upay alongside timestamps. Device and session data is collected automatically for security purposes.
Yes. Open your account wallet on ek399 and your transaction history shows each payment with its reference number, date, and amount. This applies to Nagad, Rocket, and Upay transactions. If a record looks wrong, contact support with the reference number to raise a query.
We do not sell your data. We share only what payment processors like Nagad, Rocket, and Upay need to complete your transactions. Any data shared is limited to the minimum required. Third-party services you reach from links on our site operate under their own privacy policies, not ours.
Send a written request through our email support channel or the privacy request form in the account help section. Include your registered contact detail so we can verify your identity. We will acknowledge receipt and respond within the timeframe stated in our policy, subject to your eligible region.
Go to account settings on ek399 to edit standard contact details directly. For changes that require identity verification — such as updating a registered mobile number linked to Rocket or Upay — follow the steps shown in your account or contact support through live chat or email.
We process account closure requests when submitted through the support channel with your account identifier. After closure, we retain certain records for a period required by our compliance obligations. You can ask us the specific retention period that applies to your account at the time of your closure request.
This policy governs data collected through ek399. However, the specific rights available to you — including access, correction, and deletion rights — may depend on your local law and the eligible region from which you access the platform. We recommend reviewing your local regulations where relevant.