App / Mobile
This glossary covers the terms that appear in the ek399 lobby, your account wallet, odds boards and withdrawal screens — plain definitions, no jargon.
Every screen in the lobby uses a shared vocabulary. RTP sits on the game card. Volatility shapes how often a round pays out something. Rollover appears in any condition attached to a gameplay. Asian handicap turns up on cricket and football odds boards.
The lobby organises itself into distinct areas, and each area has its own vocabulary. Game cards carry mechanics terms. Odds boards carry market terms. The account and wallet pages carry payment and verification language.
RTP, volatility, RNG, payline and multiplier all appear on game info panels inside Golden Minar Slots, Roulette MysticSpin and Aviator Sky Run. Open the information icon on any game card to read what the provider publishes for that title.
Asian handicap, over/under, decimal odds and match odds appear on the Live Cricket Spot and Football Express Bet boards. The odds board labels each market type; your bet slip shows the decimal value and your potential return before you confirm.
Deposit, withdrawal, pending, processed, KYC and session limit all appear in your account wallet and transaction history. Nagad, Rocket and Upay transfers each show a status row you can check at any point after initiating a move.
Rollover, turnover, qualifying wager and eligible game all appear in the conditions panel attached to any active information. Read this panel in full before you place a round you want to count toward a condition — the eligible games are listed there.
These are the words you encounter most often on game cards, lobby filters and the live casino tables. Each definition below is written to match how the term appears on the ek399 platform specifically.
RTP stands for Return to Player. It is the percentage of total wagers a game is designed to return over a very large number of rounds.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage of each wager. A roulette table with a 2.7% house edge keeps that share on average across all rounds played on it.
Volatility describes how a slot distributes payouts. High volatility means payouts arrive less often but can be larger when they do land. Low volatility means smaller, more frequent returns. Game cards in the lobby display this where the provider has confirmed it.
A wager or turnover requirement is the total amount you must bet before a conditional balance becomes withdrawable. For example, if a condition requires a ten-times turnover on a deposit, you bet that total across eligible rounds before the withdrawal path opens.
Jackpot refers to the highest prize tier a slot game can produce, either fixed at a set value or progressive, growing with each round played. The prize value is shown in the game's information panel when the provider supplies it.
A live dealer game streams a real human dealer running the action — dealing cards, spinning a wheel — from a studio feed. You join the table, place bets on screen, and the result comes from the physical action on the stream, not from an RNG.
These terms cover the sports betting boards, your payment history and the account-level controls available to you. They are distinct from game mechanics — they appear in transaction records, odds slips and account settings rather than on game cards.
Asian handicap removes the draw outcome and gives the weaker side a head start in goals or runs.
Over/under is a market where you bet on whether a combined total — runs scored, goals conceded — will finish above or below a line set by the od
Rollover is interchangeable with turnover in information conditions. It is the multiple of a qualifying amount you must wager through before a withdrawal instruction is accepted. The conditions panel on any active information lists the rollover value and the eligible game categories.
An e-wallet is a mobile-based payment account — Nagad, Rocket and Upay are the ones supported here. You link your mobile wallet number in the payment section of your account, then use it to send or receive funds without entering bank card details.
KYC stands for Know Your Customer. It is the verification step where you submit identity documents so the platform can confirm your details match your registered account. Your account wallet shows the current verification status and which documents are pending or accepted.
These are the session and spending controls you configure yourself inside your account. They include cool-off periods and spending caps that take effect once set.
Terms do not exist in isolation — they link directly to what you see and do on screen. Take a round on Aviator Sky Run: the RNG determines each outcome, volatility shapes how the multiplier climbs before it
Each round on Aviator Sky Run is determined by an RNG result. Volatility describes how the multiplier distribution behaves across many rounds. The game info panel shows what the provider has published for both.
The Live Cricket Spot board displays decimal odds and the Asian handicap line side by side. Your bet slip calculates the potential return before you confirm, so there is no mental arithmetic required at the point of decision.
A Nagad or Rocket withdrawal that stays in pending status often means the KYC row in your account wallet has an outstanding document. Resolving the verification step there moves the transaction toward the processed state.
If you are working through a rollover condition, the information panel in your account updates the remaining wager total after each eligible round. This keeps the requirement visible so you know how much further your qualifying play needs to go.
Some terms look straightforward until they appear in a specific information condition or account screen. If something in the glossary does not match what you see in your account, the support routes below are the fastest way to get a direct answer for your situation.
Open the chat widget visible at the bottom of any lobby or account page. Describe the term or the screen where you saw it. The support team can pull up your account context and explain what applies to your specific wallet or information status.
The Help Centre linked in your account menu holds published articles on wallet terms, KYC steps and information conditions. Search the term directly there before contacting support — many definitions include the exact screen path where that term appears.
For Nagad, Rocket or Upay transaction terms — pending, processed, verification required — use the payment support route inside your wallet page. It connects you to the team handling wallet queries directly, separate from general account support.
These questions cover what you can do with the features these terms describe — not the definitions themselves, but the practical account and lobby actions they relate to.
Open the information section inside your account. Each active information shows a conditions panel with the rollover requirement, the amount already completed and the remaining balance. This updates after each qualifying round so the figure stays current.
Go to your account settings and look for the responsible-play controls section. From there you can configure spending caps and cool-off periods. Once a limit is active, it applies across the entire lobby until you change it through the same settings route.
Yes. The conditions panel attached to any information lists the eligible game categories and, in some cases, specific titles. Check that panel before you start playing rounds you intend to count — not all games in the lobby qualify for every information condition.
Inside your account wallet, the verification status row shows which documents are accepted and which are still outstanding. Follow the upload steps shown on that screen. Once the submitted documents are reviewed, the wallet status updates and pending withdrawals can move toward the processed state.
RTP is shown on the information panel, accessed by tapping or clicking the info icon on the game card.
Multiply your stake by the decimal odds value shown on the board. The bet slip does this calculation for you automatically before you confirm. The figure shown on the slip is your total return including your original stake, not just the profit portion.