App / Mobile
ek399 sets out its legal terms so you can review your rights, understand account obligations, and know exactly which policy routes apply before you act. Access to this platform depends on your local law and the eligible regions we serve.
These terms govern your relationship with ek399 from the moment you open an account. They cover how we handle your account data, how transactions are recorded against your wallet, and what rules apply when you use any part of the platform. Whether your payments move through Nagad, Rocket or Upay, each transaction is logged against your account and forms part of the record you can request at any time. Nothing in this policy removes rights you hold under applicable Bangladesh law — where local law sets a higher standard, that standard applies. We do not collect data beyond what your account activity and payment verification require. Cookies used on this site are limited to session management and analytics; you can adjust these in your browser at any time without losing access to your account. Eligibility to use this platform depends entirely on your local law and the regions we have confirmed as eligible. If your jurisdiction restricts or prohibits online wagering, these terms do not override that. Review the access conditions shown at account registration before proceeding.
Our policy applies directly to your ek399 account, the transactions processed through it, and the content hosted on this site. It does not extend to third-party services you reach through external links, and it does not create legal entitlements that contradict the laws of your jurisdiction. Review the four scope areas below before raising any policy question.
These terms apply to your account login, session activity and any action taken while signed in. Account access depends on your local law and the eligible regions confirmed at registration. We do not override regional access restrictions.
All wallet movements — including those processed via Nagad, Rocket and Upay — are covered by this policy. Transaction records are held against your account and available for your review. We do not alter or delete transaction history outside a formal correction request.
Game content, promotional notices and account-area copy published on ek399 fall within this policy. Content accuracy is our responsibility. Where a third-party studio supplies game content, their own terms may also apply alongside ours.
External links, payment network rules set by Nagad, Rocket or Upay at their end, and any service not hosted on ek399 are outside the scope of this policy. We have no liability for the terms or conduct of third-party providers.
Your account gives you a direct route to review the information we hold. Open the account area to see your transaction history, check session records and confirm which payment methods are attached to your wallet — Nagad, Rocket and Upay entries each carry a time-stamped log. If a detail is wrong, you can submit a correction request through the support route shown in your account. We will respond with what we can change, what requires identity verification, and any step you need to complete on your side. You also have the right to ask us what data we hold, why we hold it, and how long we intend to keep it. None of these requests require a reason beyond your own account interests. The process is straightforward: locate the published contact path, state your account reference and the specific record in question, and we will handle it from there.
Your signed-in account page lists transaction history, session timestamps and wallet entries for Nagad, Rocket and Upay. No separate request is needed to view these — they are available directly in your account.
If your name, contact details or linked wallet information is recorded incorrectly, raise a correction request via the support route shown in your account. Identity verification may be required before changes are applied.
Questions about how your data is used, what we retain and why we hold it can be directed to our support contact. State your account reference and the specific question — we will confirm the basis for each item of data we hold.
If you want to close your account, pause activity or understand your options under this policy, the account support route handles all of these. We do not require a reason to process a closure or pause request.
Policy questions, correction requests and account data inquiries all go through the contact routes published on ek399. Use the route that matches your question type — account transactions, data requests or general policy questions each have a clear path. We do not publish support hours we cannot verify; response timing depends on the volume of requests at any point.
Open the support section in your signed-in account to submit a policy question or correction request. Include your account reference and the specific record or policy point you are asking about.
The live chat option visible on ek399 handles policy questions alongside general account queries. Use it to ask about data we hold, how a transaction was recorded, or to start a formal correction request.
For written policy requests — including data access, retention questions or account closure — use the email address published in the contact section of the site. Written requests create a record for both sides.
We handle account data with a narrow purpose: what we collect is what your account activity and payment verification require, nothing more. Cookies serve session continuity and basic analytics — you can manage them through your browser without losing account access. Security measures on your account include standard authentication controls; we do not publish specific technical mechanisms, but the account area shows you what sessions are active and lets you act on anything that looks unfamiliar.
We keep transaction records — including Nagad, Rocket and Upay entries — for the period required by our operating obligations. After that period, data is removed unless a live dispute or legal requirement keeps it in scope.
Session and analytics cookies run on ek399. Your browser settings give you full control over these. Adjusting them does not lock you out of your account; it may affect how some page features display.
Authentication controls protect your account. If you see a session or device entry in your account that you do not recognise, use the account area to flag it or contact support immediately through the published route.
When we update this policy, a notice appears in your account area before the changes take effect. Continuing to use your account after that notice counts as acceptance. If you disagree, the account closure route is available at any time.
Below are questions about how this policy works in practice — covering user rights, data handling, transaction records and how to get a policy question answered. If your question is not here, the support route in your account is the right next step.
Access to ek399 and the application of this policy both depend on your local law and the eligible regions we serve. If your jurisdiction permits online wagering, these terms apply from the moment you open an account. Check the eligibility conditions shown at registration.
Yes. Your signed-in account page holds a time-stamped log of every transaction, including those processed through Nagad, Rocket and Upay. No separate request is needed — open the transaction history tab in your account to review them.
Use the email contact published in the site's contact section. Include your account reference and a clear statement of what you are asking for. We will confirm what data we hold, the reason we hold it, and the expected retention period for each category.
Submit a correction request through the support route in your signed-in account. State the specific field and the correct information. Identity verification is likely required before we apply the change. We will confirm each step with you.
Account closure is available through the support route at any time. You do not need to provide a reason. We will confirm the closure, stop processing new sessions, and tell you how long transaction records are retained after closure under our standard obligations.
A notice appears in your account area before any policy update takes effect. We do not make changes without that notice. If the update affects how we handle your data or your rights, the notice will say so directly. Continuing to use your account after the notice counts as acceptance.